Privacy Policy

1. Data Collection: What We Collect

To facilitate international trade and seamless logistics, we collect the following categories of data:

• Identity Data: Name, business title, and company affiliation.
• Contact Data: Email address, telephone numbers, and registered business address.
• Transaction Data: Details about payments, shipping manifests, and order history.
• Technical Data: IP address, browser type, and usage patterns via cookies to improve site performance.

2. Legal Basis for Processing

Under Indian law (DPDPA), we process your data based on:

• Consent: Your explicit agreement provided at the time of inquiry or account creation.
• Contractual Necessity: To fulfill export orders, manage logistics, and handle customs documentation.
• Legal Obligation: To comply with Export-Import (EXIM) policies, GST regulations, and anti-money laundering (AML) statutes.

3. Cross-Border Data Transfers

As an export entity, your data may be transferred to servers or partners (logistics providers, customs agents) located outside of India.

We ensure that such transfers are protected by Standard Contractual Clauses (SCCs) and adhere to the "specified countries" list as mandated by the Government of India.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (typically 7 years for Indian tax and audit compliance).

5. Your Rights as a "Data Principal"

In accordance with the DPDPA 2023, you have the following rights:

• Right to Access: Request a summary of your personal data being processed.
• Right to Correction/Erasure: Update inaccurate data or request deletion of data no longer required.
• Right to Grievance Redressal: If you feel your data is being mishandled, you have the right to register a complaint with our Data Protection Officer.
• Right to Withdraw Consent: You may revoke your consent at any time, though this may impact our ability to fulfill pending export orders.

6. Security Measures

We implement robust technical and organizational measures, including SSL encryption, firewalls, and restricted access protocols, to prevent unauthorized access or data breaches.

7. Websites Belonging to Third Parties

This website may include links to other external websites. The owner assumes neither responsibility for nor endorsement of the contents or information present on such external linked websites.

The use of such external links contained in this website and of the linked external websites is solely at the risk of the user.

8. Contact Information & Grievance Officer

For any queries regarding this policy or to exercise your rights, please contact our designated Grievance Officer: